In this Transformation Dialogues video, Ann Blythman interviews me to understand how to build trust when implementing change and how to get executive sponsorship for bigger changes.
I discuss how trust can be built through a series of small successful steps and how significant changes can be implemented without jeopardising existing targets and performance standards.
Through the example of a new Customer Service System, we explore how to find out early what customers need and whether expensive new solutions will provide them. We finish up discussing how managers can get executive sponsorship for changes that they want to implement.
I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.
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