What are the most common Organisational Problems?

In this Transformation Dialogues video, Ann Blythman interviews me to understand what are the most common organisational problems.

I discuss the common problem of siloed functional hierarchies and the role they play in subverting the purpose of organisations and disruption to collaboration and communication. Local optimisation is at the heart of a lot of well-meaning but destructive change.

Through the example of delivering a new service, we discuss how to structure people in a different way to create highly effective collaborations that focus on end-to-end delivery. Key is the role that these collaborations play in identifying waste and enabling big improvement leaps.

I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.


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What’s the problem with Engagement?

In this Transformation Dialogues video, Ann Blythman interviews me to understand what the problem is with engagement in the workplace and what can be done about it.

I discuss how recent surveys have shown only 13% of people are engaged in their work and the tragedy that is the lost ambition of so many people in work. I speak about my optimism on the potential improvement that can be made and about the huge difference this makes to people’s lives.

I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.


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What is Transparent Accountability?

In this Transformation Dialogues video, Ann Blythman interviews me to understand what Transparent Accountability is and how it works.

I discuss how transparency and accountability go hand-in-hand and how one can drive the other in a healthy way. How ownership then follows and how this works to bring quiet contributors into the change process.

I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.


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How do you handle Supply Chain Management?

In this Transformation Dialogues video, Ann Blythman interviews me to understand how to handle supply chain management within a service organisation.

I discuss the importance of effective supplier management and how key it is to understand what should be outsourced by properly understanding an organisation’s core competencies.

Through the example of a call centre operation, we explore the risks of badly-managed outsourcing, how to implement a better, more productive approach that is learning-driven and sourcing complete teams from suppliers. Finally, I discuss further symptoms of badly-managed procurement and outsourcing.

I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.


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How do you approach Working with Large Organisations?

In this Transformation Dialogues video, Ann Blythman interviews me to understand how I approach working with large organisations and how this differs to smaller ones.

I discuss the importance of understanding local needs, responding to them and fitting them into a global strategy. We explore how focusing on outcomes rather than methods can transform performance by enabling greater freedoms in different geographical and service areas.

We cover how I up-skill people within an organisation and leverage their skills to handle bigger changes. I mention the dangers of building a dependency on a large consultancy team and how I can bring in other specialists when needed.

I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.


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How do you Deal with People Reluctant to Change?

In this Transformation Dialogues video, Ann Blythman interviews me to learn how to deal with people who are reluctant to embrace change and who can be obstacle to progress.

I discuss the importance of understanding why people oppose change and practical techniques to illuminate objections, move past them and deal with stubborn naysayers.

We discuss the importance of organisations embracing failure as a learning mechanism and how this can transform culture and where to put focus for best productivity. I highlight the huge hidden costs that organisations can face when they don’t understand or know how to handle this and the role this plays in creating firefighting cultures where change becomes impossible because no-one has time.

I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.


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How do you Build Trust and get Executive Sponsorship?

In this Transformation Dialogues video, Ann Blythman interviews me to understand how to build trust when implementing change and how to get executive sponsorship for bigger changes.

I discuss how trust can be built through a series of small successful steps and how significant changes can be implemented without jeopardising existing targets and performance standards.

Through the example of a new Customer Service System, we explore how to find out early what customers need and whether expensive new solutions will provide them. We finish up discussing how managers can get executive sponsorship for changes that they want to implement.

I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.


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How do you Involve Customers in Improving Services?

In this Transformation Dialogues video, Ann Blythman interviews me to understand how to improve services by involving customers and building them into the development of the service.

I discuss how to bring customers in to the service design and development process, the importance of understanding variation and variability and why accommodating both in service design is so important. We cover the importance of testing out theories with real customers to find out if they work – not getting stuck in a “Theory Space”.

Through the example of Customer Segmentation we explore typical problems and their solutions including how to break down improvements into small discrete steps. I discuss the twin follies of thinking of process improvement as a process engineering problem and local optimisations – we cover how to put customers first and, how to re-organise internally to take big steps forward.

I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.


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What’s a Recent Example of what it’s like Working with You?

In this Transformation Dialogues video, Ann Blythman interviews me to hear about recent change work I’ve done and to learn more about how I work and what it is like working alongside me.

I discuss the initiation of a major change programme with a £50bn public sector loan provider working with the CEO, executive team and change team on the ground. I talk about the range of work I do and how my hands-on approach works.

We dig into more detail to discuss how I work day-to-day and how education and strategy are folded in and some of my key tools and techniques. We explore how the impact of my work can be measured to assess its value and both the hard and soft benefits that can be expected.

I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.


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When you leave a client, what Legacy do you leave behind?

In this Transformation Dialogues video, Ann Blythman interviews me to understand what’s typically left behind after I’ve finished working with a client.

I discuss how this legacy is a different attitude to change, a way to tell what matters and what doesn’t and simple principles that people go on to use throughout their careers.

I focus on creating a powerful demystifying simplicity without jargon and how to put things into simple plain English terms. I cover the key questions that people need to ask themselves to drive effective change and common symptoms of bad approaches.

I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.


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