How do you handle Supply Chain Management?

In this Transformation Dialogues video, Ann Blythman interviews me to understand how to handle supply chain management within a service organisation.

I discuss the importance of effective supplier management and how key it is to understand what should be outsourced by properly understanding an organisation’s core competencies.

Through the example of a call centre operation, we explore the risks of badly-managed outsourcing, how to implement a better, more productive approach that is learning-driven and sourcing complete teams from suppliers. Finally, I discuss further symptoms of badly-managed procurement and outsourcing.

I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.

Tom Sedge discusses how to handle supply chain management in service organisations with Ann Blythman
Posted in Collaboration, Execution, Outsourcing, Processes and tagged , .

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