In this Transformation Dialogues video, Ann Blythman interviews me to understand how to handle supply chain management within a service organisation.
I discuss the importance of effective supplier management and how key it is to understand what should be outsourced by properly understanding an organisation’s core competencies.
Through the example of a call centre operation, we explore the risks of badly-managed outsourcing, how to implement a better, more productive approach that is learning-driven and sourcing complete teams from suppliers. Finally, I discuss further symptoms of badly-managed procurement and outsourcing.
I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.
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