In this Transformation Dialogues video, Ann Blythman interviews me to understand why I believe feedback is so important to delivering effective change.
I discuss the importance of feedback and why it is so crucial to discriminate between fashionable theories and practical change.
Through the example of an HR department handling new starters, we explore how feedback can be used to drive improvement in an internal service. We discuss the critical importance of effective collaboration and direct contact between groups to force change and cut through bureaucracy.
Finally, we discuss the importance of embracing failure to create a learning culture in an organisation and how this can be made safe, healthy and low-risk by breaking down work and giving it high visibility.
I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.