Video: AgileMK – The Agile Organisation and People

This is a talk and interactive session that I ran with Dan Rough at Agile:MK on 1st September 2014.

We speak about The Agile Organisation and its effects – the effects on people, how work is managed and on organisational culture.

We follow up with a practical exercise in small groups – asking participants to list the people and organisational challenges that they have with Agile in their organisations and then to work together to design a time-boxed experiment that they can run to start solving the problem.



Read more…

Video: Cultivating Culture Change with Tom Sedge

In this video, we take an example-led practical tour of Cultivating Culture Change within organisations using the metaphor of gardening. This draws on my experience to include a range of techniques and tools that you can use in your organisation. We explore what a workplace can look like when it has undergone a cultural transformation and where to get started.

Traditionally people approach culture change as an engineering problem or by telling their people what to be. But it just doesn’t work like that. Culture is different: it’s an emergent property and that requires a different approach.



Read more…

Lean Product Development: Sleepwalking to Electric Sheep

The original book behind Blade Runner, Philip K. Dick’s Do Androids Dream of Electric Sheep? was set in 1992.

When it comes to modern change approaches – particularly those that come from IT, like this reference from ThoughtWorks – then I believe in 2014 we’re not only dreaming about electric sheep, we’re designing and building them.

It’s time to wake up and realise that change is first and foremost about people and the work they do. And so we need to fully involve them in shaping that work and changes to it. Technology is essential to delivering change but isn’t a good way to lead that change.


Read more…

True Motivation: A marriage of meaning and money (Part III)

There’s a lot of debate on what motivates people to work: is it money, is it autonomy, purpose, mastery, or is it something else?

In Part I we explored the issue and common opposing views. In Part II we dove into a deeper model of motivation and used it to explain how these views are actually compatible.

In this, Part III we’ll cover practical strategies that use this model of motivation to improve motivation in your business.



Read more…

Delivering Great Services: Merge the best of people and technology (Part I)

In the last few decades of service design we’ve gone from one extreme (people serving people without computers – *engaged tone*), through an intermediate stage (people serving people with computers – “Sorry, the system’s down at the moment”) to another extreme (computers serving people without people – “Error. Invalid service request.” or the exasperated frustration of millions in front of their computer screens).

This is often hailed as progress – yet services today are just as frustrating to deal with and customer satisfaction is poor. Everyone has their own computerised service nightmare story.

Why is this? It’s because in our haste to believe that technology would solve all our problems, we’ve misunderstood how services work and jumped straight to the wrong solution.



Read more…

What is Transparent Accountability?

In this Transformation Dialogues video, Ann Blythman interviews me to understand what Transparent Accountability is and how it works.

I discuss how transparency and accountability go hand-in-hand and how one can drive the other in a healthy way. How ownership then follows and how this works to bring quiet contributors into the change process.

I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.


Read more…