I discuss the importance of understanding local needs, responding to them and fitting them into a global strategy. We explore how focusing on outcomes rather than methods can transform performance by enabling greater freedoms in different geographical and service areas.
We cover how I up-skill people within an organisation and leverage their skills to handle bigger changes. I mention the dangers of building a dependency on a large consultancy team and how I can bring in other specialists when needed.
I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.