How do you Create Ownership?

In this Transformation Dialogues video, Ann Blythman interviews me to understand how to create a much greater sense of ownership within an organisation.

I discuss the role that lack of ownership plays in undermining most change programmes and how my approach is different from conventional change processes.

Through the example of documentation, we explore how whole processes can disappear when people explore what is actually used. Joint ownership of the whole problem enables radical change.

I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.


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Why is Feedback so Important?

In this Transformation Dialogues video, Ann Blythman interviews me to understand why I believe feedback is so important to delivering effective change.

I discuss the importance of feedback and why it is so crucial to discriminate between fashionable theories and practical change.

Through the example of an HR department handling new starters, we explore how feedback can be used to drive improvement in an internal service. We discuss the critical importance of effective collaboration and direct contact between groups to force change and cut through bureaucracy.

Finally, we discuss the importance of embracing failure to create a learning culture in an organisation and how this can be made safe, healthy and low-risk by breaking down work and giving it high visibility.

I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.


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How do you approach Education?

In this Transformation Dialogues video, Ann Blythman interviews me to understand how I approach learning and education when working with clients.

I discuss the type of education I use and the principles behind it, focusing on on-the-job training and interventions.

Ann raises a concern about how long education takes and I explain how this is not a problem due to the practical nature of my approach. Through the example of prioritisation, we discuss my approach and how it works in detail.

I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.


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How do you Challenge and Change Attitudes?

In this Transformation Dialogues video, Ann Blythman interviews me to understand how to challenge and change people’s attitudes to change.

I discuss the importance of properly listening to and understanding people’s attitudes and what lies behind them. Examining evidence for attitudes is a productive route to change. Many organisations don’t do this.

We also talk about how to identify and help people understand that there is a problem in the first place – there is often no urgency for change. Again, evidence can play a key role, if it is explored. Lack of awareness and knowledge is often the reason this is not done well.

I hope you enjoy this video and more that follow soon in the Transformation Dialogues series.


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Transformation Dialogues: The Ambitious Manager

In this, the first of the Transformation Dialogues series of short videos, Ann Blythman interviews me on The Ambitious Manager to find out what it is all about, why I created it, who it is for and to learn more about me and my approach.

I discuss the 4 key frustrations that lead me to create The Ambitious Manager: Attitude, Education, Ownership and Feedback, the challenge of creating transformative change in a digital, mobile, social media world, how ambitious you need to be to work with me and how often organisational ambitious falls sort of what it could be.

I hope you enjoy the video and many more follow soon in the Transformation Dialogues series.


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