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Kanban Coaching Exchange on 8th January 2015 on Investing in Upstream Flow: Landscaping a smooth river from idea to execution
Service Design in Government 2015 on 19th-20th March 2015 on Challenging the Orthodoxy: How Culture Change enables Citizen-centric Services.
ACCU 2015 in April 2015 on Investing Upstream: The secret to smooth Scrum Sprints with effective Product Ownership
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|Significant Change in Just 25 Days|
This is a typical initial package of work which is then customised to fit specific needs. It gives a good idea of what is possible with a clear mandate and a team motivated to change.
Scope: A rapid team and/or service first-stage transformation plus delivery of a strategic plan for further improvements.
|Week 1||Team Interviews and Mapping the Business|
|Week 2||Review goals & objectives||Visualise work & activities||Clarify ownership & roles||Change comms methods|
|Week 3||Map demand for services||Redefine progress & quality measures||Embed continuous change||Improve collaboration methods|
|Week 4||Re-prioritise work & activities||Optimise some working practices||Knowledge transfer & training||Initiate data-driven decisions|
|Week 5||Strategic Planning for Further Improvements|
|Output:||Re-focused team goals for business needs
Visual map of service demand
Re-prioritised team workload
|Visual "live" wall of all work, status & problems
Redefined weekly measures
Better working practices
|Team accountable for changes
Embedded change approach
Knowledge transfer of key practices & principles
|Streamlined clear team comms
New collaboration practices
Data-driven decision-making process